Swoop, WestJet's discount sister brand, was the subject of 16 complaints per 100 flights. Sunwing, a leisure airline that was recently acquired by WestJet, was the second-worst carrier for complaints after Flair - it generated 17.4 complaints for every 100 flights, said the CTA. Lynx, a fledgling Calgary-based carrier, had 5.2 complaints per 100 flights. Other low-cost carriers - which generally charge less for fares, only to add on ancillary fees for things like seat selection, baggage and live-agent customer service - performed better than Flair despite a similar business model. That compares to 10.7 for WestJet and 5.8 for Air Canada. In the January-March period, the CTA received 20.9 complaints for every 100 Flair flights. While gripes about air travel are not unusual, the CTA, the quasi-judicial body that regulates air transportation, found Flair had the dubious distinction of trailing all other major carriers on customer satisfaction in the first quarter of 2023. This is your Marketplace Watchdog for Friday, June 09, 2023.įlair is Canada's worst airline when it comes to passenger complaints, according to federal dataĪpparently the ultra-low cost of Flair is coming at a cost, with more than 20 per cent of its flights generating some sort of complaint to the Canadian Transport Agency (CTA), federal data shows.
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